What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Brought this solar lantern on a four-day camping trip and it held up great. Used it every night to light up our cooking area, and didn’t have to worry about replacing batteries. Being able to dim it made all the difference, especially when we wanted a calmer atmosphere. Super durable and easy to carry around. Thumbs up from the whole group 👍
Love how this camping lantern charges in the sun during the day. Super convenient when you’re far from outlets. We used it during an overnight fishing trip and it didn’t disappoint.
Used this camping lantern on a weekend trip in the Rockies—worked beautifully! It hung from the top of the tent for soft lighting at night and doubled as a handheld flashlight for late walks. The dimmer is super helpful, especially when winding down. Solar charging was slower than USB, but really handy when we didn’t have access to a power source. Build quality feels premium for something so lightweight! Recommended!
Great camping lamp for anyone who loves stargazing or quiet nights outdoors😍 It gave just enough light to play cards without being overwhelming. We even used it inside the tent for some bedtime reading. The construction is rugged and feels like it’ll last a while, which is nice given how often gear gets banged around. Solar charging was a lifesaver on our last remote trip
Great design, but took a while to charge with solar alone.
What a neat little lantern! Used it while car camping and ended up loving how versatile it is. The warm glow makes this camping lamp feel almost like having a mini campfire inside the tent. Solar power worked better than expected, especially after a sunny day. It’s compact enough to fit in a backpack but bright enough to light up a picnic table❤️
Great travel lantern! Fits in the glove box and works both for camping and emergency use in the car.
Exactly what we needed for our campsite.