Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Just switched from a plastic one with a top cover, I have 3 cats with one being a BIG boy and he wasn’t comfortable in the old one. The old one also was super hard to get everything out unless you’re switching the litter. With this one, I LOVE IT! The clumped litter in this stainless steal makes it super easy to clean out, keeps odor to a minimum, we keep our litter box in the bathroom in a little cubby and this entire box fits perfectly, and last but not least, my big boy is much more comfortable in this box. I was scared the top, plastic lid wasn’t going to keep urine out since the box is kind of short in height, but it has been working JUST fine. Love, love this box.
After experiencing issues with plastic litter boxes absorbing odors over time, we sought an alternative and landed on this stainless steel option. Three months in, we're thoroughly pleased. The box is robust and effortless to clean, with a particularly effective scoop for removing waste without disturbing the litter.
With multiple cats I find these stainless litter boxes much easier to clean and maintain.
I love the depth of this litter box, and all the pieces it comes with. Super easy to clean and assemble and it’s pretty aesthetic as far as litter boxes go!
Finally, a litter box that's easy to clean and doesn't stink! 🙌
As someone with multiple cats, finding a suitable litter box has always been a struggle. But this one changed everything! It’s spacious enough to accommodate all of them once without any issues. Plus, cleaning up after them has never been easier or quicker - thanks to its stainless steel construction which is super easy to clean!
I am absolutely thrilled with this purchase! Having a large cat means finding the right size litter box can be difficult but this one provides ample space for him while maintaining cleanliness in our home environment.
I'm absolutely thrilled with this purchase. The high sides are perfect for my high peeing cat, no more mess on the floor. Plus, it looks great in our bathroom!