Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
As a cat owner, finding the right litter box can be a challenge. This stainless steel one is not only durable but also incredibly easy to clean. It's perfect cats and has made life much easier! I love how it fits into my modern without sticking out like an eyesore. Plus, it’s incredibly practical and durable!
If you're looking for something that controls odor effectively while being super hygienic, then look no further than this product! It’s spacious enough even if you own big cats or multiple ones - making it the best choice out there.
Super easy to clean
This stainless steel litter box has been a lifesaver for me as it effectively controls odors while being super hygienic.
Having multiple cats, I needed a spacious litter box. This product is perfect! It's roomy and so easy to clean.
This is the best litter box I’ve ever purchased. Doesn’t hold onto smells or bacteria since it’s stainless steel. Super easy to clean and my cats love it. If you have plastic litter boxes please throw them away. You’re supposed to discard plastic litter boxes after a year due to how badly they harbor bacteria regardless of cleaning them. With stainless steel it will last a lifetime and is healthy for your kitties. The lid is tough to get on but make sure you push down as hard as you can and it will snap into place.
Very well made- will last forever. Larger than I expected- bought with full size cat in mind, but the cat will love it for every of use, nice rounded edges of plastic top are safe for cats. Nothing sharp against them. Also has great turn around space for cats. Bottom stainless steel pan is highly polished with nice square corners to make scooping easy.
I have always been on the hunt for a litter box that not only serves its purpose but also fits into my home decor. This stainless steel litter box is just what I was looking for! It's sleek and modern, adding an unexpected touch of style to my bathroom. Not only does it look great, but it's also incredibly. The high sides are perfect for my cat who tends to pee high and there's no more mess on the floor.
This stainless steel beauty is the best thing I've ever bought for my cats. It's super hygienic!
The aesthetic appeal of this stainless steel litter box fits perfectly into my modern home decor. But beyond that, its functionality is top-notch – especially odor control which has been a game-changer!
No more bad odors in my house, thanks to this amazing product.
My experience with this stainless steel litter box has been nothing short of amazing. It’s not only durable, but also incredibly hygienic - something that was very important to me. Plus, it’s perfect for big cats or households with multiple felines!
Superb quality and very practical for multiple cats.
This product has made cleaning up after my cats significantly less tedious. It doesn't hold onto odors like plastic boxes do and it's super hygienic.
The only downside is that it’s a bit heavier than plastic ones, but it’s a fantastic product overall.
Cleaning up after my fur babies has never been easier.
My multiple cats took to this immediately! There’s plenty of room for them all and I love how easy it is to keep clean - definitely worth every penny.
This product has truly made life so much simpler for me as a pet owner. Its hygienic properties ensure that odors don't linger around like they do with plastic boxes making cleanup time less tedious than before.
The aesthetic appeal of this stainless steel litter box seamlessly blends into my modernly styled apartment without sticking out like an eyesore as other traditional ones would do.
This product is just what I needed! The high sides are great for preventing any messes caused by high peeing cats making cleanup time less daunting than before.