What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
After my car was stolen, I purchased this steering wheel lock to prevent another theft. It's well-made and gives me peace of mind, knowing my car is much less likely to be taken again.
Fantastic lock, so easy to use!
The product is very stable, gentle on the steering wheel and easy to use.
It's essentially just a deterrent, but that's exactly what it's meant to be! This device is incredibly sturdy and robust, not at all light or flimsy. It's also super easy to attach and remove in just a second. The keys function flawlessly, and I really appreciate that the four edges connecting to the steering wheel are round and rubbery, ensuring they won't scratch your steering wheel like some other products do. Very well designed!
I am thoroughly impressed with the quality of this device. Constructed from reinforced steel, it feels incredibly solid and durable. The PVC coating on the part that touches the leather-wrapped steering wheel is soft and seems unlikely to leave any marks. Its bright yellow color makes it highly visible, serving as an effective deterrent. The keys are of the Fischet type, known for their resistance to tampering. With this Tevlaphee device on the steering wheel of my Kia Telluride, I feel significantly safer. It was very easy to operate, has a substantial heft, and I would highly recommend it.
This fits perfectly on my Honda steering wheel and works like a charm. The bright color and solid build are fantastic. Excellent quality. Installation and use are a breeze.
The quality of this product is quite impressive, and it's relatively easy to use. My only gripe is that the notches designed to lock it in place cause it to be a bit loose on my steering wheel. While it's secure enough that no one can remove it, I do wish it fit more snugly.
Absolutely love this steering wheel lock! It's so easy to use and fits my car perfectly. The high-visibility color is a fantastic deterrent, and the steel construction feels very secure. I appreciate the peace of mind it gives me, knowing my car is protected. Highly recommend it!