What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I'm very impressed with this steering wheel lock. It fits my sedan perfectly and is very straightforward to use. The construction is solid, and the lock feels very secure. I also love that it's adjustable, so I can use it on different vehicles. Thank you
my new steering wheel lock is incredibly easy to use and provides great peace of mind. bright and solidly built!
This car wheel lock is a must-have for anyone concerned about car theft. It's incredibly easy to install and remove, and the quality is top-notch. The protective coating ensures my steering wheel remains scratch-free. A great investment! 🔥
Very easy to use and fits a wide range of vehicles. I feel much safer with this in place.
Fits my sedan perfectly and is a breeze to install. Definitely a worthwhile investment for car security.
Locking it is definitely straightforward. After removing it, you need to lock it to retrieve the key. So, when you reapply it, it's already in the locked position; just telescope it out to fit the steering wheel. Then, unlock and collapse it to remove. It sounds more complicated than it actually is.
Installing it was a bit tricky on my 2015 Honda. First, it doesn't fit perfectly straight, although it securely hooks onto the steering wheel. Additionally, if the steering wheel isn't centered, the lock can pull it into the steering wheel lock position. Releasing it requires quite a bit of jiggling, so be cautious.
Lastly, it's quite heavy, so removing it and stowing it away to drive takes some effort. While wheel locks only deter thieves, I feel confident that this makes my car unapproachable enough that a thief will likely move on to an easier target.
Great product for added security. It's sturdy and straightforward to use. The protective coating is a nice touch, ensuring my steering wheel doesn't get scratched. Would definitely buy again.
I'm quite happy with this car wheel lock. It fits well on my steering wheel and is simple to lock and unlock. The bright color is a great theft deterrent. My only complaint is that it can be a bit cumbersome to store when not in use. Still, a great product for securing your vehicle!!!