What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Very beautiful colo!!!
Purchased for a mix of commuting and weekend road trips, and they’ve been exactly what was needed. The fit hugs the seats well, so no sliding around when passengers climb in. Managed to keep muddy paw prints from soaking through after a rainy-day hike. The material feels breathable yet strong enough for constant use. Looks sharp enough that most people don’t realize they’re covers. They’ve saved the factory seats from plenty of damage already.
The Subaru Ascent seat covers were a lifesaver during a week-long camping trip. Kids hopped in and out with muddy shoes, and the material wiped clean in seconds. No odd smells or cheap feel—just durable fabric that actually stays in place. Even after hauling gear and folding the seats down multiple times, they didn’t shift. Installing them was straightforward, and they fit snugly without bunching. These have kept the interior looking like new despite heavy family use.
Great fit and tough fabric. Took them on a fishing trip and they handled damp gear and dirt without leaving a mark. No shifting, even on bumpy roads
Keeps the interior fresh even with pets riding along
Taking the grandkids on outings used to mean endless cleanup, but not anymore. Juice spills and cookie crumbs just don’t stand a chance against these. The covers fit like a glove, and the fabric doesn’t sag over time. Even the seatbelt openings are lined so there’s no fraying. Washing them is quick—just a damp cloth or toss in the machine. These seat covers for Subaru Ascent have truly made family trips a lot less messy.
Survived a week of beach trips without holding sand. Quick shake and everything’s clean again—perfect for summer outings.
Long drives with teenagers, snacks, and soda used to mean disaster for the interior. Not anymore! The covers keep everything from soaking in, and stains haven’t been an issue at all. They’re lightweight enough to remove when needed but stay in place during normal use. Even after a 900-mile trip, no shifting or bunching. They’ve really helped maintain a fresh look inside the Subaru Ascent.