Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Taking our schnauzer to the groomer involves an impressive amount of excitement for a fifteen minute drive. The door attached panels make loading easier because there’s no side zipper to open while he’s dancing around on the leash. Once he’s aboard, the extra fabric shields the seat edges from his paws. This Subaru dog seat cover also looks more neatly finished than expected, with tidy stitching and trim that suits the Crosstrek’s interior. His habit of scratching at his spot hasn’t left any visible snags so far. It costs more than the basic liner we originally considered, but the quality and the convenience are totally worth it!
Traveling with our dogs just got easier with this Subaru dog seat cover! During the first ride, the tipped water bowl at a rest stop gave the waterproof layer an unexpected test -the seat underneath stayed dry and we were back on the road after wiping up the spill. Thanks!
this seat cover handles all the mud and fur nicely!totally recommend!
Amazing quality🙌
Didn’t realize how much our older Lab disliked his old sagging hammock until we replaced it. He used to spend the first part of every ride shifting around and trying to get comfortable. This one is unmatched! The firm bottom gives him an even place to lie down in the Subaru. He can stretch out without the fabric pulling into a pocket beneath him. We use his separate travel harness through the belt openings and take our usual breaks on longer drives. Getting the straps arranged took some patience, so we handled that before bringing him outside. On our last visit to family, he settled in before we’d even left the neighborhood. Thanks for a great product!
The removable hard bottom is a very great feature for added stability. Taking it apart and putting it back together after a wash is a bit of a chore tho, but having that option matters.
Our Dalmatian leaves white hairs embedded in practically everything... Being able to lift the cover out for cleanup saves soooo much time and effort
Our cattle dog considers a trail run unfinished until she’s rolled in something questionable. The Crosstrek doubles as our commuter car, so leaving the back seat dirty until the weekend isn’t an option. This dog seat cover catches the damp fur and paw prints before they reach the upholstery. The fabric around the entrance also helps with the mess she makes climbing aboard. After unloading, a damp cloth handles the marks and a handheld vacuum gets the remaining debris. Pine needles still sneak onto the floor, because apparently those travel everywhere. Being able to reset the car that evening makes getting to work Monday a little less unpleasant. Thanks!