What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
LOVE how lightweight it is without sacrificing strength. ❤️ It’s handled everything from snowboards to gardening supplies and hasn't scratched the paint or loosened over time. The low-profile design doesn’t interfere with the sunroof and looks sleek. Installation only took 20 minutes. Really impressed with how versatile it’s been for both short errands and long weekends.
Solid piece of gear but not the easiest to setup
Used this Crosstrek roof rack basket during a spring trip up the coast , it held two duffels, firewood, and a portable stove without issue. There was no wobbling, even during sharp turns and high winds. It mounted cleanly to the Crosstrek’s roof rails and stayed secure the whole way. The powder coating still looks untouched after rain and salt exposure. It gave us a lot more legroom inside the car, which made a big difference on a 6-hour drive
Works as described... recommended
Took this Subaru rooftop basket out for a weeklong road trip through Utah and loved how easy it made packing. We had hiking gear, sleeping pads, and extra water tanks up there. No complaints about stability , even at 70 mph on the freeway. Our car felt more ready for adventure with this mounted. Wind noise was barely noticeable, and fuel efficiency didn’t take a hit.
Love the slim design! Doesn’t mess with the car’s look and still holds everything from snow gear to bulky bags.
Added this subaru roof rack basket for a desert trip and it handled sand, wind, and our trave luggage without a problem. Freed up so much room inside the car too
Plenty of space for weekend luggage and supplies. Made our mountain getaway feel more organized and comfortable.