Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I bought this Subaru Forester dog seat cover because I fell in love with the way it looks. And I still like it. But unfortunately, it is too small for my car’s back seat. The design and choice of materials are great. But since it doesn’t fit my car well, I had to return it. I tried using only half of it, but it is too small and uncomfortable for my Shepherd. Would appreciate an adjustable size with straps or multiple sizes to choose from.
We love our Subaru Forester dog seat cover! Great fit, beautiful design, and works perfectly as backseat protection when we take our Labrador on a ride with us. Thank you, will definitely order more of your travel gear!
Received this with a broken hook on the strap that attaches to the headrest. Support quickly helped me with the return process and money refund. Thanks for the good service.
The quality of the product is amazing and it looks nice in the backseat! Love this black & tan color. Our baby pointer feels great, and this is the most important thing for us.
The item is super cute and nicely made, but one of the headrest straps broke after a few rides. The team quickly sent us a new one, and so far, everything's great. We appreciate your kind customer support and will recommend your brand as one that is ready to help their clients!
Purchased this Subaru Forester dog seat cover a month ago and absolutely love it. Amazing quality, colors match our black interior perfectly. And more importantly, our dog is comfortable with it. Thank you.
Ordered this for my Subaru Forester. Everything's as expected. Thanks.
Hello. I have been using this Subaru Forester dog seat cover for a few weeks now, and it's been great. It was easy and quick to set up, and the size fits well on my car seats. I appreciated the solid inserts inside the side panels for good door protection, not flimsy like cheaper options from Amazon. I also liked the non-slip bottom material; it doesn’t slide and makes this protector awesome for leather seats. The only bad thing is that if somebody buys this protector for the first time, they may find it difficult to install, and it’s a flaw that there is no printed instruction. But overall, I like the product.