What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Works well for my dog’s shedding and muddy paws, but I wish it was a bit more padded. Still, it’s easy to install, clean, and protects the car beautifully. Definitely a great option for pet owners.
I was hesitant at first, but this cover really impressed me. It fits snugly in my Subaru Outback and keeps the backseat in excellent condition despite my dog’s shedding. The material feels durable, and it doesn’t slide out of place even with my active dog constantly moving around. The only issue I had was with the straps—they’re a bit tricky to adjust at first, but once in place, it’s great. Would love if it had a bit more padding for comfort, but it still works really well.
Amazing quality!! Perfect for road trips with my dog
Love how well this fits in my Subaru
Fits well but it doesn’t stay as tight as I’d like
This is hands down the best seat cover I’ve ever purchased! The fit in my Subaru is perfect, and it stays in place no matter what. My dog, Finn, loves traveling with us, and this cover makes it so much easier to keep the car clean. It’s waterproof, so there’s no worry about him getting the seats wet after a hike. Plus, it has extra side protection that prevents any damage to the interior. It’s a fantastic product
A perfect fit for my Subaru Outback! It keeps the backseat free of dog hair and dirt, and my dog enjoys the ride. It’s also really simple to clean, which makes road trips much easier.
A great choice for anyone looking to keep their Subaru Outback clean while traveling with their furry friend. The cover fits nicely, though it could be a little easier to install. It keeps the seats protected from my dog’s shedding and muddy paws. I also love that it’s waterproof, which has come in handy after walks in the rain. The side flaps help a lot with keeping the doors protected too. Definitely a solid purchase, though some areas could be more padded for long trips.