What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My best friend's dog is basically her child, so I knew this Owleys tent would be a perfect gift for their camping trips. She was ecstatic! She said her dog loves having the extra space to roam around in the tent and that it's super easy to keep clean, which is a must with a furry companion. She even sent me a picture of her dog happily snoozing in the tent with a big doggy smile! 🐶
My aunt and uncle are retired and love to travel the country in their RV. I thought this SUV tent would be a great addition to their setup, giving them a separate space for their grandkids when they visit. They were delighted! They said it's easy to store in their RV and provides a comfortable and fun sleeping space for the little ones.
My neighbor is a big dog lover, and I knew he'd appreciate this Owleys tent for camping with his furry friend. He was so grateful! He said it gives his dog plenty of room to move around and that the tent is super easy to clean, which is a must with a dog!
My neighbor is a big dog lover, and I knew he'd appreciate this Owleys tent for camping with his furry friend. He was so grateful! He said it gives his dog plenty of room to move around and that the tent is super easy to clean, which is a must with a dog!
My daughter's Girl Scout troop was planning a camping trip, and I thought this Owleys SUV tent would be a fun and practical addition to their gear. The troop leader was thrilled! She said it's spacious enough for several girls to sleep comfortably and that it's easy for them to set up and take down together. The girls loved having their own "base camp" attached to their vehicle!
My daughter's Girl Scout troop was planning a camping trip, and I thought this Owleys SUV tent would be a fun and practical addition to their gear. The troop leader was thrilled! She said it's spacious enough for several girls to sleep comfortably and that it's easy for them to set up and take down together. The girls loved having their own "base camp" attached to their vehicle!
Bought this tent for my son and his girlfriend as a graduation gift. They're both outdoorsy types, and they were so excited! They've already used it on several camping trips and love how spacious and easy to use it is. They did say the stakes could be a bit stronger though.
This tent is a great value for the price, but the rainfly could be larger to provide better coverage and protection from the elements, especially during heavy rain or strong winds.