What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
My best friend's dog is basically her child, so I knew this Owleys tent would be a perfect gift for their camping trips. She was ecstatic! She said her dog loves having the extra space to roam around in the tent and that it's super easy to keep clean, which is a must with a furry companion. She even sent me a picture of her dog happily snoozing in the tent with a big doggy smile! 🐶
My aunt and uncle are retired and love to travel the country in their RV. I thought this SUV tent would be a great addition to their setup, giving them a separate space for their grandkids when they visit. They were delighted! They said it's easy to store in their RV and provides a comfortable and fun sleeping space for the little ones.
My neighbor is a big dog lover, and I knew he'd appreciate this Owleys tent for camping with his furry friend. He was so grateful! He said it gives his dog plenty of room to move around and that the tent is super easy to clean, which is a must with a dog!
My neighbor is a big dog lover, and I knew he'd appreciate this Owleys tent for camping with his furry friend. He was so grateful! He said it gives his dog plenty of room to move around and that the tent is super easy to clean, which is a must with a dog!
My daughter's Girl Scout troop was planning a camping trip, and I thought this Owleys SUV tent would be a fun and practical addition to their gear. The troop leader was thrilled! She said it's spacious enough for several girls to sleep comfortably and that it's easy for them to set up and take down together. The girls loved having their own "base camp" attached to their vehicle!
My daughter's Girl Scout troop was planning a camping trip, and I thought this Owleys SUV tent would be a fun and practical addition to their gear. The troop leader was thrilled! She said it's spacious enough for several girls to sleep comfortably and that it's easy for them to set up and take down together. The girls loved having their own "base camp" attached to their vehicle!
Bought this tent for my son and his girlfriend as a graduation gift. They're both outdoorsy types, and they were so excited! They've already used it on several camping trips and love how spacious and easy to use it is. They did say the stakes could be a bit stronger though.
This tent is a great value for the price, but the rainfly could be larger to provide better coverage and protection from the elements, especially during heavy rain or strong winds.