What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Setup ease, product quality, and versatility stand out. The size, durability, spaciousness, windows, and dual entry make it worth the investment.
Took it on a rugged three-day desert adventure. I was amazed by its durability. Setting it up was easy, especially with two people. Securing it to the truck made it stable. We encountered heavy rain and high winds for four hours straight, but the tent didn't leak a drop. The tent floor lining the truck bed prevents it from flying away in strong winds, unlike ground tents. The side flaps snugly cover the bed sides to keep water out. Inside, there's plenty of room for sleeping pads and gear. I have a 5ft bed, and using the tailgate for extra space was a bonus. For quick breakdowns, removing the poles and collapsing the tent into the truck bed, then securing it with a bed net, speeds up setup when camping multiple days.
I'm planning on using this tent for beach camping this summer. It will be great to have a place to get out of the sun and relax.
The tent's quality is impressive. It's well-crafted and resistant to water. However, attaching it to the SUV was a bit challenging and felt insecure. Perhaps we didn't install it correctly, but the process was complex. The instructions were not very clear, leaving us to figure out a lot on our own. The zippers appear durable. The tarp is a bit loose on top but functional. I'd recommend doing thorough research before settling on a tent like this.
This tent is perfect for camping in all kinds of weather. It's kept us warm in the cold and cool in the heat. It's like magic!
I can't recommend it enough! This spacious suv tent attachment offers everything you need for a comfortable and enjoyable camping experience. Its roomy interior, sturdy build, and thoughtful features make it an excellent choice for outdoor enthusiasts of all ages.
Simple to assemble. It didn't accommodate all six of us, but with teenagers and a little one, we didn't expect it to. However, it's quite spacious. If we attach it to the truck next time, all six of us could fit comfortably. This was a spontaneous trip due to nice weather, so no detailed planning was involved. I appreciate the zippered "doors" and adjustable "windows."
Excited to take this to the beach! We have spots on our coast where you can drive onto the sand, and this suv tent attachment will make for an unforgettable experience for my kids. Fits perfectly on our SUV. Great purchase!