Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My cousin is a total beach bum, so I knew this Owleys attachment would be right up his alley. He said it's awesome for camping right on the sand and keeping all that pesky sand out of his sleeping area.
This is a great option for people who want to try car camping but don't want to invest in a rooftop tent. It's a much more affordable option.
I love how this attachment makes car camping more spontaneous and carefree.
I was impressed with the customer service from Owleys. I had a question about the setup and they were quick to respond and very helpful.
I was impressed with the positive impact that Owleys is having on the camping community. They're making it easier for people to get outdoors and enjoy nature.
My parents are retired and love to travel in their RV. I got them this Owleys attachment so they can have a more comfortable place to sleep when they're boondocking. They love it!
I was surprised at how much space this tent attachment adds to my car camping setup.
I was impressed with the ingenuity of this design. It's so simple, yet so effective.