Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We used this on a beach camping trip and it was awesome for keeping the sand out of our sleeping area. Highly recommend for beach lovers!
This Owleys tent attachment is a total game-changer for our family camping trips! It's like having an extra room, and the kids think it's the coolest thing ever.
I was impressed with the ease of use of this tent attachment. It's very intuitive and easy to figure out.
This is a great option for people who want a car camping solution that is both lightweight and portable.
If you're thinking about getting this, just do it! You won't be disappointed. It's made car camping so much more comfortable and fun.
We've used this in all kinds of weather and it's held up great. It's windproof, waterproof, and super durable.
I'm so glad I decided to buy this Owleys tent attachment. It's made car camping so much more enjoyable for me and my family.
My husband surprised me with this Owleys attachment for our anniversary. We love to go camping and he knew this would make our trips even more comfortable and enjoyable.