Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I'm obsessed with this Owleys SUV tent! It's so much easier than setting up a regular tent, and it feels way more secure being attached to my car.
This is a great way to escape the hustle and bustle of everyday life and reconnect with nature.
We just got back from a weekend trip using this and it was awesome! So much more space than we expected and it held up great in the rain. Highly recommend!
I love that I can access my car from inside the tent. It's so convenient for grabbing snacks or changing clothes.
I'm a solo female traveler and this makes me feel so much safer when I'm camping alone. It's like having my car as an extension of my tent.
My friend is a teacher and uses this Owleys attachment for outdoor classroom activities with her students. She said it's been a great way to get her students excited about learning about nature.
I was impressed with the ease of setup of this tent attachment. It took me less than 10 minutes to get it up.
This was a thank you gift for a friend who helped me move. He's a big outdoorsman and he was really excited to get this. He said it's the perfect addition to his camping gear.