We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation! Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
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Precisely what I needed; just as described! Absolutely worth every penny.
Incredibly sturdy, comfy backpack!! The multiple pockets keep everything organized, and the zippers are super smooth. Perfect for hiking and daily use!
The material is top-notch, and the comfort provided by the easily connecting straps is exceptional. The size and number of pockets are exactly as advertised. As someone who hikes and travels frequently for business, I prefer using this over checking baggage. As a former army member, I can confidently say this will easily suffice as a three-day pack. This is the best purchase I've made in a while, and I am very satisfied.
I purchased this backpack to serve as my everyday carry (EDC) bag. With a 93-mile round trip commute to work, I needed something more durable and spacious than the typical big box store options. After three months of daily use, this backpack has proven to be incredibly reliable. I make sure not to overstuff the pockets, and everything I need fits neatly and stays well-organized. Now, I'm eager to see how long it will continue to perform this well.
Fantastic backpack! It has ample space for all my essentials and then some. Easily the best backpack I've owned in a long time, and the price is unbeatable.
Expertly crafted with impeccable stitching, this bag not only looks stylish but also features thoughtfully organized compartments to store even the smallest items. The waterproof section for your water container is a fantastic addition. Perfect for hiking, trail walking, and camping adventures.
Absolutely loved the backpack when I received it! It has plenty of pockets and an incredible amount of space.
A good, well-made backpack. But for me, a large number of all these things for storage is not even clear yet lol. I don't know what to use the lower pockets for. But the quality is great, everything is as in the photos :)