Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Fantastic bag for tabletop gaming! It boasts ample space and numerous compartments, and most importantly, it's sturdy enough to carry my 3.5e D&D books that my previous bag couldn't manage. I dedicate one compartment for books, another for dice, one for minis, and there's still plenty of room for additional gear.
Appears to be robust and long-lasting, offering numerous packing options. I'm very satisfied with its appearance and texture. I haven't tested its waterproof capabilities yet. So far, it seems to be a solid choice for those needing a slightly larger backpack.
I took this tactical backpack on a 3-day hiking trip, and it was absolutely perfect. The multiple pockets kept my gear organized and easily accessible. The water-resistant fabric was a lifesaver during a sudden downpour, keeping everything dry. I loved how comfortable it was to carry, even when fully loaded. The adjustable straps made it fit snugly and distributed the weight perfectly. It’s my new go-to for all outdoor adventures.
Love this backpack! The fabric is tough and water-resistant. It fits all my gear with room to spare, and the straps make it easy to carry.
Overall, a nice backpack for hiking and travel. It’s durable and has plenty of pockets, but it can get a bit heavy when fully packed
This backpack has been a great addition to my gear. I use it for my daily commute and weekend hikes. It's held up incredibly well, and the zippers are so smooth. I appreciate the numerous compartments which make finding my stuff so much easier. It's very comfortable, even with heavy loads, thanks to the adjustable straps. Definitely worth every penny.
This is my go-to backpack for all my outdoor activities. It’s very durable and has lots of compartments for organization. Super convenient.
a little too bulky when loaded, but still very useful and durable.