Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
This lunchbox is a bit of an investment, but it's worth every penny! I'm a busy mom and needed a lunchbox that could handle being tossed around in my diaper bag. This one is super tough and can withstand anything my toddler throws at it (literally!).
This lunchbox is perfect for anyone who's active and on the go. It's tough enough to handle any adventure.
I'm really impressed with the quality of this lunch box. The zippers are strong, the stitching is solid, and the material is thick and durable. It feels like it's built to last.
I was worried this lunchbox would be too bulky, but it's actually quite compact. It fits easily in my backpack or gym bag.
This lunchbox is awesome! It's super tough and keeps my food cold all day. However, I wish it had a few more pockets or compartments for organizing smaller items like utensils or condiments.
The insulation on this lunchbox is amazing. I packed a frozen water bottle in it and it was still frozen when I got home from work 8 hours later!
I'm a truck driver and spend long hours on the road. This Tactical Lunch Box has been a game-changer for me. It keeps my food and drinks cold for hours, even in the sweltering summer heat. Plus, the MOLLE webbing is perfect for attaching my CB radio and other gadgets.
Finally, a lunch box that doesn't look like it's for a kindergartner! This one is stylish and functional. I love the black color and the tactical design.
This lunchbox is a beast! It's super tough and can handle anything I throw at it (literally!). I've dropped it a few times and it hasn't even scratched. Definitely recommend it to anyone who needs a durable and reliable lunchbox.
My husband is a construction worker and was tired of his flimsy lunch bags falling apart. This Tactical Lunch Box has been a lifesaver! It's tough as nails and holds up perfectly to the wear and tear of his job site. He even brags about it to his coworkers!
I bought this for my son who's a huge fan of anything tactical. He absolutely loves it! It's big enough to hold his lunch, snacks, and a water bottle. Plus, it's super easy to clean.
This lunchbox is a bit pricey, but I decided to splurge because I was tired of cheap lunchboxes breaking on me. So far, I'm really impressed with the quality and durability of this one. It feels like it's going to last for years!