What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Neat little flashlight that doubles as a standing lamp. All the modes are useful, and I especially like the warm yellow tone for nighttime use. Battery life could be slightly better, but it's not a dealbreaker. Fits nicely into tight storage spaces and feels sturdy in hand. Very practical for both indoor and outdoor use.
This little outdoor lamp survived a rainy weekend without a hitch! Plus, it's light enough that you barely notice it clipped to your backpack!!
Used this on a recent backpacking trip and was super impressed. The tripod is a game changer when you need both hands free for cooking or setting up camp. Loved the warm ambient setting while chilling by the fire — it’s way easier on the eyes than a harsh beam. Packs down really small, barely took up any space in my bag. Battery lasted the whole weekend without needing a recharge.
Used this during a night hike and it's quite helpful for setting up gear in the dark
As someone who camps frequently in remote areas, finding reliable gear is key. This little LED lamp punched above its weight. It’s rugged enough to handle some light rain and dirt, and the battery life surprised me — didn’t need to charge for 3 nights. Easy to attach inside the tent or prop up on uneven ground. Impressed with the lighting range and clarity.
This light lives in my emergency kit now. It’s small, reliable, and lasts a long time on a single charge. Used it during a blackout and it helped the kids feel a bit more at ease with the warm yellow glow. Easy to operate even in the dark — just one button does it all. Really appreciate that it’s rechargeable and not another thing that needs disposable batteries.
Fantastic for night fishing trips! Bright, adjustable, and doesn’t take up space in the tackle box at all.
Fine quality for the price and love that it’s rechargeable. Would love even quicker charging, but otherwise no complaints