Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Amazing quality and a breeze to fold flat!
Perfect Tesla dog seat cover. White upholstery and a dog who loves the lake are a questionable combination, but here we are... Toweling him off only gets so much water out of that coat before he climbs into the Model X. This cover catches the dampness and sandy paw prints that would otherwise have us reaching for upholstery cleaner. The extended fabric around the seat edges is particularly useful during his enthusiastic entrance. Once home, we let the mess dry, vacuum up the grit, and wipe down the remaining marks. Sand still gets tracked elsewhere in the cabin, so there’s some cleanup left to do. Being able to say yes to an impromptu swim without worrying through the entire return trip makes this worthwhile.
The trim looks surprisingly tasteful inside our Tesla, and the seams are neatly finished.We love it.
Most Saturdays involve transporting a foster dog to an adoption event, so our Tesla sees a rotating cast of passengers. Some curl up immediately, while others want to watch every person walking past the car. The mesh opening lets the front passenger check on them without having to lean around constantly. Treats and wipes stay in the storage pockets, which helps when the morning is already hectic. Between dogs, having removable panels for a more thorough wash is a useful feature. There are a few pieces to put back afterward, so we usually handle that the evening before an event. It’s become part of the weekend routine right alongside packing the adoption paperwork. Thank you Owleys for making great pet products!
Our husky treats every grooming appointment like an opportunity to redecorate the car with fur. Lifting out the cover afterward keeps most of that fluff contained instead of buried in the upholstery. Thanks!
Love keeping the Tesla spotless with this fab dog seat cover 👍👍👍 makes cleaning a breeze
Our poodle comes along on drives to visit our son at college, and those trips involve plenty of charging stops. The firm base gives her somewhere to stretch out between breaks instead of balancing on a sagging piece of fabric. She can change positions without the whole hammock bunching underneath her. At each stop, having the leash tucked into a pocket saves us from searching under luggage while she waits impatiently. We use a separate harness for traveling, so access to the belt connection was important. Getting everything positioned before packing the car made the first outing much easier. By the drive home, she had claimed the back as her personal nap zone. Thanks!
Installing this seat cover took patience but the quality is really good