Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Opened the box and immediately knew we'd keep it. A big thumbs up from a picky dog mom. 👍
The mesh window turned out to be our favorite part of this 4runner dog seat cover! Our little spaniel likes seeing who's up front and settles more readily when she can watch us. From the passenger seat, it's easy to glance back and check on her during longer drives. The buckle openings are accessible too, so her harness attachment doesn't require pulling the cover out of position. One pocket holds her collapsible bowl, while the other keeps treats within reach at rest stops. She still demands a walk whenever we stop for gas. At least the rest of her travel routine is nicely organized. Totally recommend this.
Foster dogs have a way of finding every weak spot in your car setup. Some pace, some drool, and our latest arrival insists on scratching at his bed before lying down. The fabric of this dog seat cover has handled his digging without any visible tears so far. A spilled bowl during pickup also stayed on top rather than soaking into the upholstery. For everyday cleanup, a damp rag usually does the job. Removing the panels and hardware for a deeper wash takes more effort, so that's saved for bigger messes. Having something reusable between fosters beats constantly replacing stained blankets!
The waterproof hard bottom stands up to dirt and spills effortlessly and. After a day at the beach, just a quick wipe down is all it takes to protect your interior from wet and muddy paws. Thanks!!!
Happy pup, clean car seats ❤️ this cover is our new favorite TRAVEL BUDDY!
For our family, leaving a dog hammock installed all week wasn't going to work. This one folds into a flat shape that we can put away when needed. The handles help when carrying it inside the garage especially with a leash and grocery bags already in hand. Getting it back in takes a few adjustments, but there's no elaborate assembly every time. Overall, it's an awesome dog seat cover. The underside grips the seat well enough that our hefty pit mix hasn't pushed it into a heap while turning around. Brown trim and the patterned fabric make it look a little more finished than the basic covers we've owned
Traveling with my dogs in a 4Runner becomes stress-free thanks to this hard-bottom seat cover!!Two pugs, one rear bench, and neither has to squeeze onto a narrow strip of cushion anymore!!
Definitely takes up more storage space than a thin seat liner we had before. But the coverage and quality worth it