What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Structurally sound, and mounting it was straightforward, but I did need to tighten things again after a bumpy trail run. Definitely best to double-check everything after the first few uses. Once it’s locked in, it stays in place nicely and doesn’t block the shark fin antenna or rear hatch. It’s not the quietest rack at high speeds, but it’s manageable with music on. Would’ve rated higher if rubber inserts were included to reduce vibration.
Love how sleek this Toyota roof top basket looks. Low profile but really functional. Stayed stable all the way through a windy highway drive 😎😎
pr/etty good and solid but took a while to align the mounts
Had this Toyota roof basket for about 4 months now and it's survived everything from heavy rain to gravel roads.... Great for hauling oversized items like skis or rooftop bags when heading to the cabin. The anti-rust finish seems to hold up well even after being left out during bad weather. It’s also not too heavy, so taking it off when not needed isn’t a huge chore. Super handy for people who travel with dogs or gear often.
Used this 4runner roof rack basket on a week-long camping trip through Colorado and Wyoming. Used it with a cargo net. Held up great in both rain and high winds without any rattling or issues. It keeps gear secure, even when driving rough back roads. Fits tightly on my Toyota's roof with no overhang or awkward gaps. Definitely opens up tons of storage space, which is a huge win for family travel
Surprisingly lightweight for how strong it is. Surprisingly durable
Absolutely loving this 4Runner rooftop basket for weekend hikes and supply runs! Adds a rugged touch and doesn’t compromise fuel economy too much. Easy to clean, even after muddy outings. The tie-down options are flexible and let you secure odd-shaped items with ease. A true upgrade for anyone into outdoor adventures ❤️
Mounted it in 20 minutes and hit the road