What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
My Toyota Highlander looks so much better with these car floor mats.
These car floor mats are a must-have for any Highlander owner. Trust me!
My sister is obsessed with keeping her car clean, so I knew these Owleys mats would be the perfect gift for her new Toyota Highlander. She called me specifically to rave about how well they fit and how easy they are to clean! Nailed it.
These Owleys mats are awesome. They fit my 2024 Highlander like a glove. A slightly higher lip around the edges would be even better for containing spills, though.
Got these car floor mats for my mom's new Toyota Highlander. She's super picky, but she loves them! Says they fit perfectly and look way better than the factory mats. Success!
Needed new mats for my 2023 Highlander, and these seemed like a good option. They fit well enough, but I'm a little disappointed with the material. It feels a bit flimsy. Hoping they hold up!
My grandpa's old floor mats were a disaster, so I replaced them with these for his birthday. He's not one for big displays of emotion, but he did say they were "a nice improvement" which, in grandpa-speak, means he loves them.
These floor mats for car were a gift for my brother-in-law. He's got a 2024 Toyota Highlander, and he says they fit perfectly. He's not easy to please, so I'm counting this as a victory!