Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My Toyota looks much fresher with these floor mats!
These car floor mats are a must-have for any Highlander owner. Trust me!
My sister is obsessed with keeping her car clean, so I knew these Owleys mats would be the perfect gift for her new Toyota Highlander. She called me specifically to rave about how well they fit and how easy they are to clean! Nailed it.
These Owleys mats are awesome. They fit my 2024 Highlander like a glove. A slightly higher lip around the edges would be even better for containing spills, though.
Got these car floor mats for my mom's new Toyota Highlander. She's super picky, but she loves them! Says they fit perfectly and look way better than the factory mats. Success!
Needed new mats for my 2023 Highlander, and these seemed like a good option. They fit well enough, but I'm a little disappointed with the material. It feels a bit flimsy. Hoping they hold up!
My grandpa's old floor mats were a disaster, so I replaced them with these for his birthday. He's not one for big displays of emotion, but he did say they were "a nice improvement" which, in grandpa-speak, means he loves them.
These floor mats for car were a gift for my brother-in-law. He's got a 2024 Toyota Highlander, and he says they fit perfectly. He's not easy to please, so I'm counting this as a victory!