What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
TOTAL GAME CHANGER 🔥 This Toyota Highlander seat cover has made traveling with my dog so much easier. The design is excellent, with a non-slip base for stability. Its waterproof material is ideal, especially since my dog loves water. My pet stays safe and comfortable throughout every trip. Highly recommended for durability!
The dog protector is effective and waterproof, fitting my Toyota well. However, the seat anchors could be better, as they sometimes loosen. Overall, it’s a great product for keeping the car clean during trips with pets. Four stars
This dog seat cover is fantastic. I bought it a month ago for my 4-year-old Shepherd. The anti-slip base ensures it stays in place, even when my dog jumps in and out. The pockets are super convenient for storing leashes and toys. A great value for the price!
With two active Golden Retrievers who adore car rides but make a mess, this seat cover has been a game-changer! It’s simple to install and provides excellent protection for the back seat. The sturdy material holds up against their energy, and the waterproof design is crucial on rainy days. Cleanup is fast with a quick wipe or vacuum. Perfect for those who travel often with pets!
This dog mat works wonderfully! It keeps my car’s interior clean and is straightforward to use, although installation took a little effort. An excellent choice for dog owners
I’m very pleased with this Toyota Highlander dog seat cover! It’s water-resistant and scratch-proof, making it perfect for my active dog. Cleaning it is super easy, and it fits my vehicle snugly. A must-have for pet lovers who frequently travel with their pets. Highly recommended!
At first, this seat cover performed flawlessly, but as time passed, the anchors began fraying at the seams, causing them to lose their stability.
For the past five months, this dog seat cover has been amazing! The fabric is excellent quality, highly durable, and dependable for regular use