







Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation! Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Everything about this basket feels durable from the welds to the powder coating. Installed in under an hour with basic tools and hasn't needed tightening since. Took it to the coast and it handled sand and salty air without any signs of corrosion. Even after a long trip, no dents or damage. Ideal for people who love weekend getaways but hate cramming everything inside the car
Quick install, great fit, and no wind drag at 70 mph. Ideal for road warriors who carry extra gear.
Huge help for hauling camping stuff! 😍
We packed this Toyota roof rack basket full for a festival trip chairs... Everything rode safely and nothing shifted, even on winding roads. Quiet, stable, and tough in the rain. Totally worth the investment for anyone doing regular road trips or outdoor events❤️
Loving how much trunk space it frees up during family getaways! Makes packing way less stressful. 😄
This Highlander roof rack really shines when it comes to versatility. Took it snowboarding last month and strapped two board bags on top with no trouble at all. Love how aerodynamic it feels, barely any resistance when cruising at 70+. The finish hasn’t chipped or dulled despite rough weather exposure. It frees up so much space inside, especially when traveling with kids😍
Decent roof rack basket for Toyota Highlander, though the mounting instructions could be clearer. Needed a bit of adjustment to line it up just right, but once installed it felt sturdy. Did great on gravel roads—no rattles or noise. A bit heavier than expected, but that adds to the durability. Recommended if you carry gear often but be ready for a careful install
Could be lighter, but the durability makes up for it. Used it twice already for ski gear,no complaints on the performance:)