What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
we use this toyota dog hammock weekly it keeps fur and muddy paws off the upholstery. plus it s quick to remove if a passenger needs the backseat too
Comfy, sturdy, and cleans up fast.
Bought it before a beach trip and was amazed how well it contained all the sand and mess. Quick shake and it was good as new!
Took this dog hammock on a 10-day road trip through the Rockies, and it held up like a champ. The hard bottom is an underrated feature—my lab usually hates car rides, but she seemed more relaxed with the stable surface. Fits the backseat of a Toyota RAV4 like it was made for it (because it was). No slipping or sagging, even on winding mountain roads. Mud and fur cleaned off super easily too. Definitely made traveling with a dog less chaotic.
Pretty good solution if you’re tired of vacuuming your backseat every week. The hard bottom dog seat cover for Toyota RAV4 does a nice job keeping paws off the upholstery, though the zippers could feel sturdier. We’ve been using it for vet trips and weekend outings and it doesn’t shift around much. Bonus points for the side flaps—they keep the door panels from getting scratched. Just wish it came in more color options to match the interior.
Best investment for a dog parent who drives a Toyota RAV4. It's rugged enough to handle sharp claws and energetic jumping but still easy to clean and remove when needed. The structure is more rigid than others I’ve tried, which helps keep things in place. We go hiking every other weekend and the backseat used to be a mess—no more. The waterproof lining actually works, not just a gimmick. 👍
Really like the headrest straps and how snug the cover sits in the RAV4. Durable, low-maintenance, and looks tidy.
Took just minutes to install and hasn’t budged since. My energetic puppy stays safe and secure in the back thanks to the hammock design