What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fit is spot on for the Sequoia and installation was surprisingly quick. They give the backseat a refined, almost luxury SUV feel.
Nice product arrived with slight packaging damage but intact inside
Use my Sequoia for work during the week and road trips on weekends, so keeping the interior fresh is important. These seat covers made that so much easier. They feel high-end and durable, and haven’t shifted once since installation. I really like that the stitching looks hand-done—it adds to the refined look. Even after throwing camping gear and tools back there, they still look brand new. A rare find that combines looks and function❤️
Fits like a glove,super sleek finish!
After a long search for seat covers for Toyota Sequoia that didn't look generic or cheap, these finally hit the mark. The stitching and design feel luxurious, and even my passengers commented on how comfortable the seats are now. Took about 20 minutes to install, and everything lined up just right. Road trips are more enjoyable knowing the original fabric is protected. They even made the backseat quieter somehow—less shifting and squeaking when driving on rough roads. Big thumbs up. ❤️
Coffee spills doesn’t stand a chance anymore👍
Bought these Toyota Sequoia seat covers mostly to protect the back row from daily wear and tear, and I’ve been really impressed. They don’t just look sleek—they actually improved the interior’s feel. The eco-leather is soft but durable, and the quilted pattern adds a nice upscale touch. What surprised me was how well they stay in place, even when loading up gear after camping weekends. No more worrying about muddy equipment ruining the upholstery. They’ve held up great in both hot and cold weather too. 👍
Exactly what my Sequoia needed