What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Nice look and feel, just wish the material was a bit thicker.
Such a relief to not worry about messes anymore!!!!
After using these covers for a few weeks, the biggest benefit has been how easy they are to maintain. Between beach trips and hauling camping gear, the back row takes a beating — but now it stays spotless. Love the tailored fit — it actually looks like part of the car, not something just thrown on. No need to adjust them constantly. Especially appreciate that the seatbelts and ISOFIX points are still accessible. Would purchase again in a heartbeat.
Very impressed by the attention to detail. These seat covers for Toyota Sienna don’t just sit well, they feel right — no crunchiness, no weird texture. Even with frequent seat folding to load groceries or camping stuff, the covers stay perfectly in place. They’re ideal for anyone wanting protection without sacrificing comfort. Also a huge fan of how odor-free they are, even right out of the package. Subtle luxury at a fair price
Loving how these covers upgrade the look and feel of the back row! 🖤 The soft texture is cozy, and there’s enough cushion to make it more comfortable for longer drives. No annoying sliding when people get in and out, which was my issue with past covers. They’re also surprisingly breathable — no sticky feeling even during hotter days. Easy to clean, which is a win with kids and dogs in the mix. Worth the money for sure.
Nice look and solid quality, but I wish they had more color options. Still, they're doing a great job keeping the seats protected from daily wear.
They’ve made carpool mornings less stressful! Coffee spills wipe right off, and the seats still look brand new underneath.
Really impressed with how these fit the back seats, no bunching! Makes cleaning up after the kids a total breeze