Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
protective door panels are lifesavers 👍👍👍
Fishing trips with our Lab usually end with a wet dog and a lot of mess. This dog seat cover gives this mess somewhere to land instead of the upholstery. After our last outing, the muddy prints wiped off once we got home, though the fur needed a vacuum. The material around the seat edges helps when he scrambles aboard before we’ve finished drying him. He’s particularly talented at finding the one patch of dirt beside the parking lot lol. Having that extra coverage makes his enthusiasm easier to live with and we're happy with the product. Thanks!
The cover feels well made with neatly finished seams and materials that don’t seem flimsy. After a few outings, this has been one of those purchases we’re glad we spent a little extra on
This is a great Toyota Tacoma dog seat cover. The panels that attach to the doors are the detail we appreciate most. Our shepherd can get into her riding area without somebody stopping to unzip the side first. Her reward pouch and spare bags live in the pockets, so they actually make it to class now. Back at home, the cover folds flat and the handles make it manageable to carry into the house. Finding somewhere to store it took a little rearranging because it has more substance than a thin liner
Road trips are a breeze with this Tacoma seat cover. Very easy to maintain and remove when needed.
The storage pockets are very useful and I highly appreciate the seatbelt openings. This is a nice Toyota dog seat cover!
Love how easy it is to clean up after muddy adventures and my Toyota stays spotless.
The patterned finish looks much nicer than expected and the quality is great. It costs more than we originally budgeted tho