Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Ideal car organizer for families with two kids. Each twin now has their own space for toys, pens, and gadgets. The lid is perfect for drawing and playing together. Thanks a lot!
I initially bought this travel organizer for my car, but now I use it everywhere! It’s perfect for organizing tools in the garage and for outdoor picnics. The quality is outstanding and it’s easy to clean. The black and brown color scheme is elegant. A great product for anyone needing a versatile organizer.
Love this travel organizer! It makes my life easier by keeping everything in its place. Highly recommended for families!
This vehicle travel organizer impressed me greatly! The high-quality materials look fantastic in my car, and I love its multifunctionality, with the lid doubling as a tray. Cleaning is effortless; just a quick wipe does the job. Highly recommended!
😍👍 thank you!
Classy rear seat organizer. We have two kids and travel often, so this helps a lot. Nice materials, many pockets, and the tray-lid is awesome. Thank you!
The Magic Box is the most versatile backseat travel organizer I’ve ever owned. It’s spacious, portable, and can be used in the car, at picnics, and even at home. The waterproof material makes cleaning a breeze, and it’s incredibly large! Definitely 5 stars!
Received this travel organizer a week ago. Good quality. Haven’t used it for road trips yet, but it looks very convenient for travel, especially in the back seat.