Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We used this inflatable car mat on a long drive from Phoenix to northern California, and it made the overnight stop a lot easier than expected. The folded setup was great for a quick nap in the back seat at a rest area, then the full size layout worked better once the car was parked for the night. Inflation took about the same time as making a cup of coffee, and the 12V pump was simple to plug in and use. The honeycomb design felt more supportive than the usual camping air mattress, especially around the hips and shoulders. The velour side was comfortable on a chilly night, while the smooth side seems better for summer or sandy beach trips. It also packed down small enough to stay in the trunk without taking over the whole cargo area. Totally recommended for road trippers!
The 2-in-1 feature is genius. We used parrt size for a quick nap at a rest stop then full size for overnight at the trailhead. Slept better than expected:)
Inflates fast, packs small
perfect for scenic sleepovers on the road🌟
Stargazer has been handy for weekend trail trips where hotel rooms are either sold out or way too expensive. Two people used it in an SUV for one night, and the support held up better than expected as long as the weight limit is respected. The full length mode gives much more room than just reclining the seats, which makes a big difference after hiking all day. The external pump is a smart choice because it does not feel like the whole bed is useless if the pump ever needs replacing. The cool side wipes clean pretty easily after dusty gear, dog paws, and snack crumbs got dragged into the car. This is the kind of item that makes spontaneous road trips feel more doable.
The velour side is surprisingly cozy!!!! Used it on a fall camping trip and it's warm enough without extra blankets. Packs way smaller than my old air mattress.
Music festival game changer. While everyone else was sleeping on the ground, I was in my car with Stargazer. Woke up actually rested. Buying a second for my mate.
Bought this mainly for solo travel and car camping, but it has already been useful during family drives too. The part size setup works well when someone needs to rest in the back without unloading the entire vehicle. Once unfolded, it turns the rear area into a much more comfortable sleeping space than blankets piled on uneven seats. The mattress did not have that pool float feeling, and the air columns helped keep the surface fairly even through the night. Packing it back up took a little patience the first time, but after learning how to press the remaining air out, it fit back down neatly. For travelers who spend a lot of time between campgrounds, festivals, and trailheads, this adds real comfort without carrying bulky gear.