Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Sleeping on the road has never been easier with this air mattress!!! Love the color too
Excellent inflatable bed! We brought it on a hiking trip, and our daughter ended up sleeping in the car with the dog instead of in the tent. She said it was actually really cozy and slept great. Definitely a nice option to have for camping.
We used this inflatable bed for a weekend hiking and car-camping trip, and it made the back of our car feel surprisingly cozy. It was comfortable enough for two people, and with a couple of pillows and blankets, it honestly felt like a little travel bed. Setup was simple, and it gave us a much better night’s sleep than we expected. Thanks!!!
The velour is surprisingly soft!!!! Used it on a fall camping trip and it's warm enough without extra blankets. Packs way smaller than our old air mattress.
That's a great car mattress!! It made our road trip muuuuch comfier
We used this inflatable car mat on a long drive from Phoenix to northern California, and it made the overnight stop a lot easier than expected. The folded setup was great for a quick nap in the back seat at a rest area, then the full size layout worked better once the car was parked for the night. Inflation took about the same time as making a cup of coffee, and the 12V pump was simple to plug in and use. The honeycomb design felt more supportive than the usual camping air mattress, especially around the hips and shoulders. The velour side was comfortable on a chilly night, while the smooth side seems better for summer or sandy beach trips. It also packed down small enough to stay in the trunk without taking over the whole cargo area. Totally recommended for road trippers!
The 2-in-1 feature is genius. We used parrt size for a quick nap at a rest stop then full size for overnight at the trailhead. Slept better than expected:)
Inflates fast, packs small