Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Solid, spacious wagon with plenty of room. It comfortably hauled my son and a watermelon together - weighed about 57 pounds total and still rolled smoothly.
The wagon is indeed ultralight and sturdy. Just received it and can't wait to use it next weekend!
For anyone who has struggled with cumbersome wagons, this camping cart is a revelation.
It takes seconds to set up, folding down to a compact size that's easy to pop in and out of your vehicle. The frame does not skimp on quality, being constructed from lightweight steel that is as tough as it is feather-light. Even my son of 6 year old can hold it. The wagon’s spacious design accommodates everything from sleeping bags to tent gear. Totally recommend for nature enthusiasts
Amazing cart! Pulled the strap and it collapsed flat slid into the trunk. Very convenient.
Travel enthusiasts are sure to appreciate how this camping wagon takes the chore out of packing!!! It's foldable design allows effortlessly organize and carry essentials without breaking a sweat keeping everything at hand. Perfect for camping trips or beach picnics as maneuvers through gravel and sand. The real beauty is its design, such a pretty wine color!! And of course its compactness. Must-have for travelers!
my old wagon's handle flopped and tripped me constantly....this one locks at any angle! worth it
Very beautiful color!!!
Grabbed snacks from the bottom without unpacking the whole thing at the game. Why doesn't everyone do this?