Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Used this camping chair during a music festival in the woods – so many people asked where it was from! Super easy to carry between stages and surprisingly comfy for its size. The little carry case makes transport a breeze. Stays cool even in direct sun thanks to the breathable mesh. Loved not having to lug around one of those bulky folding chairs all weekend.
love the balance between weight and durability for this camp chair :) Used it while camping in the mountains and it held up like a champ in rough conditions!
really good for beach days, but the legs can wobble slightly in soft sand…. well still beats sitting on a towel any day hehe
bought this for weekend fishing by the river and it's been a total game changer 👍 Lightweight but super steady – even on soft, grassy banks. Love how quickly it folds away when you're chasing the next good spot. No more dragging around heavy chairs. Definitely recommend for any solo anglers out there.
Packs like a dream and holds up strong!