Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
So happy with this dog seat cover!! It's super sturdy and looks elegant!
What sold us was being able to open the doors and let our dogs out of the car without rearranging the hammock every time. Also the belt openings - they let us use her existing seatbelt, while the rigid bottom surface gives her stability when she stands to change positions. She can watch us through the mesh section instead of constantly trying to peer over the front. That setup makes getting out the door less chaotic and we love the overall quality!
Game changer for road trips.Easy clean and fully protects the backseat.
took a handheld vacuum to this dog seat cover after a weekend with our shedding machine of a husky. the loose fur came up without the usual battle of picking individual hairs out of the seat seams:)
This was a bit of a splurge for a dog cover, especially after buying a new XC90. Our previous one was awkward to remove whenever visiting family needed a ride. Being able to fold this flat and carry it by the handles makes that swap much easier. The door panels are convenient too, since our dachshund gets lifted in and out and there's already enough juggling involved. The trim looks thoughtfully finished, and the geometric design blends in better than expected. Glad we chose something that feels practical enough to use regularly instead of saving it for occasional trips. Totally recommend this dog seat cover for Volvo owners!
Ideal for road trips with pets. Our two terriers love riding together, and neither has to perch on the edge of their old dog seat anymore. They each claim a spot and settle in for the drive!
Finally retired that embarrassing pile of old towels 😂 This seat cover is amazing 😍👍
Lake days with a Newfoundland are basically a test of how much water your car can survive... Keeping him out of the pond isn't happening, so protecting the Volvo seemed like the more realistic option. But this seat cover was our lifesaver. The waterproof material catches the moisture from his coat, and the firm platform gives his big frame somewhere comfortable to rest. There's enough coverage along the sides to handle the inevitable shake before we even leave the parking lot. Once home, we wipe everything down and leave it out to dry before the next outing. There's still a wet dog smell to deal with, but at least the seats aren't soaking it up.