What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I'm loving this waist bag for dog walking! It's the perfect size for essentials like treats and toys, making walks much more organized. The adjustable strap ensures a comfortable fit, and it's so lightweight, I barely notice it's there. It’s not just functional, it looks great too, adding a touch of style to my walking gear. Plus, knowing it's made from recycled, vegan materials makes me feel good about my choice. It's a fantastic accessory for any dog owner who values convenience and fashion
This waist bag is pretty useful for dog walks. It's great for carrying treats and bags. I just wish it had a bit more space.
The bag is exactly the same as in the picture, quite small. Arrived in 5 days.
I've been using the Owleys 'Pooch Pouch' for a week now, and overall, it's been quite handy. It's definitely made dog walks easier, as I don't have to stuff my pockets . The waist strap is adjustable and fits comfortably. The bag holds enough supplies for our walks, but I wish there was some kind of a carabiner clip for attaching keys or a refillable water bottle. That would take this product from good to perfect. Nevertheless, it's a decent product that serves its purpose well 👍
As someone who takes their dog on long walks and jogs regularly, this product is a must-have. The bag has enough space to carry all my essentials - waste bags, treats, and keys. The quality of the materials is great, and it's very comfortable to wear. Now, I can't imagine going on a walk without it. Absolutely recommended!
I am very happy with my purchase! This bag is made with high-quality materials and is perfect for outdoor activities with my Lab. The pockets are handy for storing treats in one and my phone and bags in the other. I put the bags and treats in the bag, and every day I'm always ready for a walk - no need to shift it from place to place, from jacket to jacket every time. Thank you for a good-quality and functional product!
Nice waist bag to walk with your dog :) It's comfortable to wear and easy to adjust and maintain. Also goes well with any outfit which is important for me personally.
just received and I expected a larger size…