What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I'm loving this waist bag for dog walking! It's the perfect size for essentials like treats and toys, making walks much more organized. The adjustable strap ensures a comfortable fit, and it's so lightweight, I barely notice it's there. It’s not just functional, it looks great too, adding a touch of style to my walking gear. Plus, knowing it's made from recycled, vegan materials makes me feel good about my choice. It's a fantastic accessory for any dog owner who values convenience and fashion
This waist bag is pretty useful for dog walks. It's great for carrying treats and bags. I just wish it had a bit more space.
The bag is exactly the same as in the picture, quite small. Arrived in 5 days.
I've been using the Owleys 'Pooch Pouch' for a week now, and overall, it's been quite handy. It's definitely made dog walks easier, as I don't have to stuff my pockets . The waist strap is adjustable and fits comfortably. The bag holds enough supplies for our walks, but I wish there was some kind of a carabiner clip for attaching keys or a refillable water bottle. That would take this product from good to perfect. Nevertheless, it's a decent product that serves its purpose well 👍
As someone who takes their dog on long walks and jogs regularly, this product is a must-have. The bag has enough space to carry all my essentials - waste bags, treats, and keys. The quality of the materials is great, and it's very comfortable to wear. Now, I can't imagine going on a walk without it. Absolutely recommended!
I am very happy with my purchase! This bag is made with high-quality materials and is perfect for outdoor activities with my Lab. The pockets are handy for storing treats in one and my phone and bags in the other. I put the bags and treats in the bag, and every day I'm always ready for a walk - no need to shift it from place to place, from jacket to jacket every time. Thank you for a good-quality and functional product!
Nice waist bag to walk with your dog :) It's comfortable to wear and easy to adjust and maintain. Also goes well with any outfit which is important for me personally.
just received and I expected a larger size…