Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
I recently purchased this portable essential oil diffuser and I have been absolutely delighted with its performance. Its compact size makes it perfect for use in both my home and office, and the battery operation means I can take it with me wherever I go, even in my car. The scent it disperses is subtle yet effective, filling the space with a calming aroma that helps reduce my stress levels. Overall, it's been a great addition to my daily routine and I would highly recommend it to anyone looking to enhance their environment with the benefits of essential oils.
Very sleek, effective, and almost silent. Looks great in my living room and i love the different settings. And looks very expensive
It’s sustainable, healthier option compared to traditional air fresheners in cars 🌱
Never thought I'd rave about a car diffuser but here we are - this product has truly elevated my driving experience. The option of using different essential oils lets me create the perfect atmosphere whether I'm heading off for work in early morning or coming back home after a tiring day.
This is the perfect edition to my luxury vehicle. The high quality finish compliments my interior perfectly. It's intelligent dispensing doesn't waste any product when the vehicle is parked. I'm very happy with my purchase.
Small size and waterless make this diffuser perfect for a bedside table. It does make a little noise but it’s not very loud. I diffuse a sleep essential oil and this works great.
Amazing product, the presentation is a whole experience, my car smells and feels expensive. The scent that it comes with is great, it lasts long enough and you don’t get tired of it.
As someone who spends a lot of time on the road, having an enjoyable driving environment is crucial for me. This waterless car diffuser has been an absolute game-changer in that regard! It allows me to tailor my atmosphere using various essential oils depending on whether I need relaxation during long commutes or an energy boost for early mornings.