What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I recently purchased this portable essential oil diffuser and I have been absolutely delighted with its performance. Its compact size makes it perfect for use in both my home and office, and the battery operation means I can take it with me wherever I go, even in my car. The scent it disperses is subtle yet effective, filling the space with a calming aroma that helps reduce my stress levels. Overall, it's been a great addition to my daily routine and I would highly recommend it to anyone looking to enhance their environment with the benefits of essential oils.
Very sleek, effective, and almost silent. Looks great in my living room and i love the different settings. And looks very expensive
It’s sustainable, healthier option compared to traditional air fresheners in cars 🌱
Never thought I'd rave about a car diffuser but here we are - this product has truly elevated my driving experience. The option of using different essential oils lets me create the perfect atmosphere whether I'm heading off for work in early morning or coming back home after a tiring day.
This is the perfect edition to my luxury vehicle. The high quality finish compliments my interior perfectly. It's intelligent dispensing doesn't waste any product when the vehicle is parked. I'm very happy with my purchase.
Small size and waterless make this diffuser perfect for a bedside table. It does make a little noise but it’s not very loud. I diffuse a sleep essential oil and this works great.
Amazing product, the presentation is a whole experience, my car smells and feels expensive. The scent that it comes with is great, it lasts long enough and you don’t get tired of it.
As someone who spends a lot of time on the road, having an enjoyable driving environment is crucial for me. This waterless car diffuser has been an absolute game-changer in that regard! It allows me to tailor my atmosphere using various essential oils depending on whether I need relaxation during long commutes or an energy boost for early mornings.