What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love the minimalist design 😍 looks clean and fits in well whether camping or just hanging on the patio. It’s not just about the looks though; performance-wise, the brightness control is super smooth and the dual light options help create different vibes. Used it during an early morning hike and again later inside the tent. Weather-resistant too — handled light rain without issue. Feels like one of those products that’ll last for years
Compact, calm, and cozy. Just what I wanted 💛
Bought this for my dad who loves fishing and camping — he’s obsessed now. He likes the soft yellow light mode for evening fishing without scaring off the fish. Also appreciates the power indicator because he knows when to plug it in. Charges quickly with a USB-C cable, even off a solar panel. It’s compact enough to toss in his tackle box
Fantastic compact LED lamp! Took it on a road trip and it was bright enough for setting up camp after dark without being blinding.
We took this LED lamp during a weekend hiking trip and was super impressed with the brightness range. The dimmer is really smooth and lets you dial in just the right level for reading or winding down. The warm tones are easy on the eyes at night, especially in a tent. Battery life held up amazingly — only had to charge it once for the whole trip. Love that it uses USB-C so it charges fast with my power bank.
Took this on a 5-day trip and didn’t need to charge it until the last night — impressive battery performance. The dimming feature really lets you stretch the battery out too. It held up great in a damp forest environment, didn’t fog up or short out. The handle feels strong and the overall size is perfect for tent lighting. Definitely replacing my old bulky lanterns.
So easy to use and I love this vintage look!!!
Love the vibe it gives off and works as advertised