What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
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We used this bag for a long drive to visit family, and it worked perfectly. Held all our suitcases and kept them dry despite some bad weather. The setup was simple, and the bag stayed secure.
I’m very happy with this roof bag. It was easy to install on my car, and it held up well through a long drive and heavy rain. All my luggage stayed dry, and the bag didn’t shift at all.
wow, this bag made our road trip much easier. it has a huge capacity, fitting all our bags and more. the waterproof material kept everything dry, and the anti-slip mat ensured it didn’t move around!! tnx!!!
Great roof bag! We used it for a week-long trip, and it fit all our luggage perfectly. The waterproof feature worked wonders as we encountered rain several times. Installation was a breeze, and it stayed in place securely.
The Waterproof Car Roof Bag is a must-have for long drives. We packed it full for our family vacation, and everything stayed dry even through torrential rain. The bag didn’t budge at all, thanks to the sturdy straps.
This roof bag was perfect for our camping trip. It held all our gear and kept it dry during a rainstorm. The bag was easy to attach to the car, and it stayed secure the whole time. Very satisfied with this purchase 😊
I bought this bag for a cross-country drive, and it exceeded my expectations. It’s spacious enough to hold a lot of luggage and gear. Despite some rough weather, nothing inside got wet. The setup was easy and hassle-free.
This roof bag is perfect for long road trips. It fit a ton of luggage and kept everything dry through a storm. The straps held it securely in place, and the anti-slip mat was a great addition. Excellent product!
We used this roof bag on a recent vacation, and it was fantastic. It held all our luggage without any issues, and the waterproof material really did its job. Even through heavy rain, everything stayed dry. Installation was a breeze. However, we'd like a bigger size option.
This roof bag was a game changer for our family road trip. It kept all our gear dry despite a heavy downpour. Setup was quick and straightforward, and it stayed put throughout the journey. The capacity was more than enough for our needs. Highly recommend for anyone seeking extra storage space.