Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
I've had my fair share of pet blankets, but this one is truly outstanding. The waterproof feature makes it perfect for both indoor and outdoor use, and the that it's reversible means I can change up the look whenever I want. It’s easy clean too which saves me a lot of time. This blanket has made life with my furry friend so much easier!
No more worrying about muddy paws or accidents seeping into your furniture with this brilliant product! Not only does its waterproof quality provide excellent protection but the fact that its reversible means you get two looks in one – making matching your decor super simple!
Finally found a solution for protecting my bed during puppy training sessions.
The best part about this is its versatility; can be used both indoors and outdoors 👌
Not very easy to clean.
This has been a lifesaver for my leather couch. No more scratches or stains!
I'm absolutely thrilled with this purchase. The product offers double the value - not only does it protect my furniture from spills and stains but also adds an aesthetic appeal thanks to its reversible feature offering two color options.
I've tried many pet blankets but this one tops them all. It's waterproof AND reversible 🙌
It's perfect for my dog who loves to play in the mud. Keeps everything clean!
This blanket is a must-have for any pet owner. It’s versatile and so easy to care for.
I love that it can be used both indoors and outdoors, very practical!
As a pet parent, I can't recommend this blanket enough! It's easy to care for and provides 100% waterproof protection which is a game-changer when it comes to maintaining cleanliness in your home.
Just fine
As a dog owner, you're constantly dealing with messes and spills. This blanket has been an absolute lifesaver in that regard! Its 100% waterproof protection ensures no more wet spots on my furniture or carpeting. Plus, its double-sided design gives me two color options to match any decor - what more could you ask for?
I've had my fair share of pet blankets, but this one is truly outstanding. The waterproof feature makes it perfect for both indoor and outdoor use, and the it's reversible means I can change up the look whenever I want. It’s easy clean too which saves me a lot of time. This blanket has made life with my furry friend so much easier!
My dog absolutely adores this blanket. It’s perfect for keeping the car seats dry after our beach trips!
As a pet parent, I can't recommend this blanket enough! It's easy to care for and provides 100% waterproof protection which is a game-changer when it comes to maintaining cleanliness in your home.
The versatility of this product is impressive – works equally well indoors and outdoors. And I really appreciate the dual-color option!
Reversible design equals two looks in one! Genius.
This blanket has been such a great addition to our household! It’s perfect for preventing any water damage on our furniture or carpeting, plus it’s super comfortable for our dog too. And the fact that it's reversible? That just makes me love it even more!