What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Really like how it doubles as a comfy spot for the dog while protecting the car. The non-slip backing keeps it steady, even when hitting sudden stops. Plenty of coverage for an SUV backseat, which helps with a golden retriever that sheds like crazy. The material seems scratch-resistant; no marks despite plenty of jumping in and out. Cleanup takes just a few minutes with a vacuum or damp cloth. Makes rides a lot more enjoyable for both dog and driver!!!😍
Does what was hoped for, though it could use a little more padding. The cover still works really well at keeping dirt and fur contained. Trips to the dog park no longer mean spending an hour vacuuming the backseat. Even after a rainy hike, the moisture didn’t seep through, which is impressive. Clipped into place in minutes and hasn’t shifted since. It's a handy addition for anyone with an active pup but it's not the best.
this dog car liner turned out to be a game changer for camping weekends!!! it handled mud, wet grass, and crumbs like a champ. its cute and feels like it’ll last for years. also its easy to spray down with the hose, then hang dry in the garage. no smell after multiple uses either which is a big deal for me. keeps the car fresh and protected❤️
Took this dog mat on a road trip with two labs and the backseat stayed clean the whole way. The material feels tough enough to handle claws and muddy paws, yet still comfy for the dogs to sprawl out. After a swim at the lake, all the dripping water stayed on the mat instead of soaking into the seat. It’s super easy to shake out the hair and hose off when needed. The straps kept it from sliding around even with two big dogs shifting constantly. Makes long drives a lot less stressful.
Great for protecting the furniture and the fabric still looks nice after 5 washes
The size is perfect for my pup! The mat is soft, lightweight and waterproof. We’ll use it at home. Totally recommend
This has turned into a must-have for road trips. It fits snug, repels spills, and even kept dog hair from flying all over the car. Couldn’t ask for better.
reusable and doesn’t slide around