Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My coworker is a beach volleyball player and often practices on sandy courts. I gifted him this Owleys blanket to use as a place to sit and rest between games. He said it's great for keeping the sand off his clothes and it dries quickly.
This is my go-to blanket for all things outdoors! Picnics, the beach, you name it.
This blanket is a great addition to my emergency kit. It's lightweight and waterproof, which is perfect for unexpected situations.
I'm impressed with how quickly this blanket dries after getting wet. However, the material wrinkles quite easily, so it doesn't always look as neat and tidy as I'd like.
This blanket is a must-have for any beach trip. It keeps you sand-free and comfortable, even on hot days. 🏖️
this one is a lightweight, functional and comfy blanket! We used it during our trip to the mountains in July and it worked perfectly -- not too hot but kept us warm. Also comes with a very convenient waterproof case
Festival season is no match for this Owleys travel blanket! It's lightweight and easy to carry around all day, and the waterproof feature keeps you dry and clean, even in muddy conditions. Plus, the bright green color makes it easy to spot in a crowd.
Super comfy and just right for an older gentleman like me with sensitive circulation. It might be a bit too warm once summer hits, but it's perfect for now.