Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I like that this blanket has a loop for hanging. Makes it easy to dry after washing or airing it out.
I’ve been using this Owleys travel blanket for my outdoor yoga sessions, and it’s amazing. The surface is soft, and I love that it doesn’t soak through even if the ground is damp. It’s a bit bigger than I expected, but that just means more space to stretch out!
We took this blanket camping last weekend, and it kept us warm and dry. The waterproof side was perfect for sitting on damp ground. It’s a bit bulkier than I’d like, but the quality is definitely there. Would buy again!
I was looking for a blanket to take to outdoor concerts and movies, and this Owleys one is perfect. It's comfortable to sit on, and the waterproof feature means I don't have to worry about damp grass or unexpected rain.
Just got the Owleys travel blanket and took it on a picnic last weekend. It was super cozy! I love that it’s waterproof—no worries about wet grass. Only thing is, it’s a bit thinner than I thought, but that’s still ok 😊
My grandpa loves to fish, so I thought this blanket would be perfect for him to sit on by the lake. He was a bit skeptical at first, but now he uses it all the time and says it's surprisingly comfortable.
I purchased this camping blanket to shield my side of the bed from muddy paws. It does the job perfectly! I stay warm, my sheets remain spotless, and it stays securely in place without slipping off.
I was a little worried about the durability of this blanket because it's so lightweight. But it's actually held up really well. I've used it several times, and it still looks brand new.