Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I love the vibrant green color of this blanket, but I wish the Owleys logo wasn't so prominently displayed. It's a bit too "branded" for my taste.
This blanket is a must-have for any beach trip. It keeps you sand-free, dry, and comfortable, and the waterproof material is easy to wipe clean.
I was looking for a waterproof blanket that wasn't too expensive or bulky, and this one is perfect! It's great value for the money and doesn't take up much space.
Bought this blanket for a camping trip and it exceeded my expectations! Kept me warm and dry all night.
This is a warm and water resistant blanket perfect for camping. I recommend this blanket. 😊
My brother is a big music festival goer, so I knew this Owleys blanket would be perfect for him. He said it was a lifesaver during a muddy weekend and kept him warm and dry. He even managed to fold it back into the pouch!
I like the waterproof feature of this blanket, but it would be nice if it was a little softer to the touch.
If you love spending time outdoors, you need this Owleys blanket in your life. It's lightweight, compact, and perfect for any adventure.