Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I bought this blanket for my dog, and he absolutely loves it! He curls up on it all the time, and it's great for taking to the park or on car rides because it's easy to clean and doesn't absorb odors.
I love the vibrant green color of this blanket. It's easy to spot in a crowd.
Took this on a camping trip and it was a champ! Kept me warm by the campfire and didn't get soaked when it rained unexpectedly. Highly recommend!
My brother is a camper and loves to spend his weekends in the wilderness. I gifted him this blanket to use as a groundsheet inside his tent. He said it's lightweight, waterproof, and provides an extra layer of comfort and insulation.
The snap closure is a nice touch - keeps it neatly rolled up and easy to store. Definitely recommend this blanket to anyone who loves spending time outdoors!
I'm amazed at how well this blanket repels water! My only complaint is that the waterproof coating makes a slight crinkling sound when you move around on it.
I'm impressed with the durability of this blanket. It seems like it will hold up well to a lot of use and abuse. Perfect for outdoor adventures!
Love that it folds up so small and comes with a carrying strap. Makes it super easy to transport.