Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I bought this blanket for my son who's going away to summer camp. He loves it! It's perfect for using in his cabin or for taking on hikes and other outdoor activities.
A friend was heading off on a backpacking trip, so I snagged this Owleys blanket for her. She was thrilled with how lightweight and compact it is, and said it kept her warm on chilly nights in the mountains.
A friend was heading off on a backpacking trip, so I snagged this Owleys blanket for her. She was thrilled with how lightweight and compact it is, and said it kept her warm on chilly nights in the mountains.
I bought this blanket for my husband who loves to go fishing. He says it's the perfect size for sitting on the riverbank, and it keeps him warm and dry, even when it's a bit chilly.
Seriously impressed with the quality of this Owleys blanket. Feels way more expensive than it is.
Gifted this to a friend who loves to take her dog to the park. She says it's perfect for keeping her dog clean and dry, and the dog loves to snuggle on it too!
The size of this blanket is great. It's big enough for two people to sit on comfortably.
Highly recommend this blanket to anyone who enjoys spending time outdoors!