What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love how compact and cute this outdoor lamp is ❤️ Fits easily in a backpack, and it’s not heavy at all. Took it on a canoe trip, and it came in handy more than once. The light modes are intuitive, and switching between brightness levels is smooth. Even used it to charge my GoPro via USB—super convenient. It’s got a real vintage charm too, which makes it more fun to use.
Love the vibe it gives off, especially the soft glow on lower settings. Wish the knob was a bit more tactile, but not a dealbreaker.
Used this camping lamp during a weekend trip in the Rockies, and it was such a vibe-setter! The dimmable feature made it easy to switch from dinner lighting to cozy bedtime glow. It lasted the whole trip without needing a recharge, which was impressive. Really loved the warm light temperature—didn't feel harsh like many LEDs. Bonus points for the waterproof build; it held up fine during a light rain.
We hung it from a tree branch during an outdoor dinner, and everyone kept asking where we got it. Gave off just the right level of soft illumination without attracting bugs. The retro design really adds charm to any campsite or backyard. Also love that it doubles as a power bank—no more scrambling for portable chargers. Great balance of form and function.
So cute AND practical 😍
Very functional and looked adorable on our picnic table! The battery lasted us all evening and still had juice left. Charging with a USB-C is way faster than my old gear, which is a game changer. Took off one star because the knob felt a bit stiff at first, but it loosened up with use. Still, for campers or anyone who loves outdoor evenings, this is a fantastic pick:))
Snowed on us during a winter hike, and this thing kept working like nothing happened. Definitely made for rugged use
Pretty good but the charging cable could be longer.