What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
These patio recliners are super sturdy yet fold flat for easy storage. Perfect for patios!
LOVE the design! So chic! These beach chairs are incredibly versatile, working just as well on a patio as they do at the beach. The wood frame feels sturdy, and the reclining options make it easy to switch from sitting upright to fully stretched out. I love how they look under the sun. A great find for those who want comfort without the extra work
A chic and practical addition to any patio or garden. These chairs fold up effortlessly, making them easy to store in small spaces. The wood is smooth and well-finished, and the material feels strong yet comfortable. The three reclining levels are nice, though a bit more padding plus cup holders would make them even better for extended lounging. Despite that, they’re a great buy for anyone looking for stylish and functional outdoor seating.
These chairs are an absolute win for anyone who loves hassle-free seating. No setup needed, just unfold and relax! The angle positions make a real difference, whether sitting up to read or laying completely flat for a nap. The wood frame feels sturdy, and the fabric is both supportive and comfortable. They also fold down flat, which makes storing them a breeze. Great for both indoor and outdoor use.
These chairs are surprisingly lightweight for how sturdy they feel. The breathable fabric makes a huge difference on hot days, and they’re so easy to move around. Couldn’t be happier with this purchase.
Super comfortabe and quite large, but wish the fabric had a bit more padding for extra support though. The reclining feature is great, and the chairs feel durable. A practical addition to any outdoor space
Beautiful set, very well-made! The frame has a natural, stylish look that fits right in with our backyard decor. The fabric is strong, and the chairs are comfortable, though a bit firmer than I expected. It’s great that they fold up completely flat, making them easy to tuck away in the garage when it's raining. A little extra cushioning would make them even better, but for relaxing outdoors, these do the job well!
Great choice for water lovers:) The chairs are sturdy and rreclining options are useful, though a bit more cushioning would make them even better. Still, a very nice set for the price.