What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This is precisely what I needed (and likely what you're searching for, if you're here). It's ideal as a crash restraint for any dog under 100lbs when paired with a robust chest harness that includes a metal D-Ring.
I refused to risk my dog's safety in my convertible with one of those flimsy car leashes. This one boasts a secure locking carabiner and adjustable length with a bungee for flexibility. It locks into the seatbelt receptacle firmly and also offers an alternative clip mechanism for different attachment points. Excellent product.
After using this daily for several weeks, I am confident in my review. I'll start with the positives to save you time, but I've detailed my situation and dog at the end. This is a solid, lightweight, yet durable dog safety belt. I'm no stitching expert, but I recognize quality, and this leash is well-stitched, which is crucial given its purpose. The carabiner is made of superior materials compared to similar products. The slide-locking bar on the carabiner is a significant advantage for me. The carabiner size is just right, designed with the dog's comfort in mind. Having two anchor points for either a hook-type latch or seatbelt buckle is fantastic. I mainly use the seatbelt buckle, but the other option is handy at times. In summary, I am thoroughly impressed with this product.
This is my first pet seat belt, and I purchased two. I've used them several times for my Pitbull and Frenchie. They perform well and are strong. The latch and seatbelt buckle hold securely. I recommend using the latch in case one of the dogs steps on the buckle. Also, get different colors if you have multiple dogs. I set each dog to a different length based on their size, and if I'm in a rush, I might mix them up and need to adjust. Overall, I'm very satisfied with my purchase.
The harness leash is sturdy and well worth the money. This is the second harness we've bought. Our dog weighs about 55 lbs. The harness leash is easy to use and securely restrains our dog during travel. I highly recommend it, especially at this price.
We used this on a recent 4-hour trip north. The dog is usually crated for car trips, but we had to switch to this for packing reasons. It worked perfectly. Both the dog and we were very pleased with how well it kept her secure, yet allowed her some movement to sit or lie down. We’ll definitely be using this again!
If you put your dog in a moving vehicle, you should give them the same safety benefit you and your passengers have by being buckled in. It's absolutely essential. This seat belt is well-crafted and can use the existing seatbelt buckle receptor in the car or clip to another anchor point. It's incredibly easy to use and carry. I highly recommend it.
It’s exceptionally well-made, and I love that it functions as a shock absorber in case you brake too hard or get into an accident. Rest assured that your four-legged family member will be safe.